Frequently Asked Questions
Q: What is a digital card?
A: A digital card is one that is customized and then emailed to the client for them to print. The file can be printed at home, photo labs, or print shops.
Q: Where do I get my 1st birthday poster printed?
A: You can have them printed at any print shop. Staples and Costco should also be able to print them for you.* I recommend having them attached to a foam board. Some print shops offer that service or you can buy the foam core board at a craft store and carefully attach with board glue. I do not recommend printing on glossy paper. Matte or Card Stock will look better in photos. *You need to be a member at Costco and they only print on photo paper.
Q: What is your turnaround time?
A: My turnaround time is 2 business days (EASTERN TIME). I usually work nights and don’t work on weekends. If you need something in a rush, please send me a convo through Etsy and I will try and accommodate you if I am available.
Q: Can you print the invitations for me?
A: I do offer printing services to U.S. addresses. The size is 5×7. You must order in sets of 25. It takes about a week from purchase to receive them. (Unless there are any delays from buyer).
Q: Do you offer printing on your party decorations, birthday boards, wall prints or anything else?
A: No, I am sorry. I only offer printing on 5″x7″ invites/cards.
Q: Can I cancel my order or get a refund?
A: I don’t offer refunds on digital orders so please make sure you are 100% sure you want to purchase. Please also triple check the proof I send because I am not responsible for any errors to your card. If there is an issue with the printed cards, I will make a decision on a case by case basis. I will only consider refunds on printed invites from my printer that were damaged/defected before delivery.
Q: Are your printing services done by you?
A: No, I have them printed at a highly trusted professional print shop. I offer four different high-quality paper choices when ordering.
Have another question?
Send me a convo at my Etsy store.